FAQs - Wholesale beads at okaybeads.com

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Catalog » FAQs

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1. What are the benefits of registering with you?

As a registered member you can conveniently make online orders, inquiries and comments at this website. And you can avoid the hassle of repeatedly keying in the same information for your future online purchase from this website.

2. How to register?

The steps to follow depend on your status. If you don’t have a OkayBeads ID, please register yourself to become our member now, which is free of charge. The process should take less than 2 minutes. Whatever you have filled will be protected properly. We provide relevant service upon your information. After your successful register, you may log in and order our products online immediately. If you have already established an account with okaybeads.com, please sign in you account name and password, click on the “Login” button, and then you can do you online shopping at okaybeads.com

3. How to order?

Upon registration, you can browse the products and put your selected items into your shopping cart. After you check out, the system will automatically make an order for you. You are then required to provide the means of shipment, means of payment and your postal address (if this is different from what you specified in registration.). We will ship your orders as soon as your payment is cleared. Normally, after the payment clears, we will arrange the shippment within 1 - 7 days.

4.What can I do if I can't find the items I want?

If you don't see the items you want in our catalog, please email us samples or pictures with details of specifications. We will process the follow and confirm the availability, length of production, and the target shipping date from China. We will make our best to take 100% satisfaction to you. Our e-mail address: okaybeads.com@gmail.com.

5.Can I change what I have ordered into other beads or jewelry after placing an order online?

Yes you can, but you need to notify us before you remit! You also need to provide the ID of the beads or jewelry before and after updating. We shall send e-mail to you the new ID for you to confirm. And we have to recalculate the total charge because the beads or jewelry weight and delivery charge may be different

6. Do your company provide free sample?

You're welcome to place a small trial order firstly in order to check our service & the product quality. Normally we don't provide free samples.

7. If I leave the site and come back, will my shopping cart be remembered?

The contents of your cart are remembered until you reset your computer. When you return to okaybeads.com, all of your items will still be in your cart.

8. I forgot my password. What can I do?

Click on the Sign in and Go to the “Forgot Password?” section of the page, and fill in your email address. Then click on the “Continue” button. Your password on file will be emailed to you immediately.

9. What currency of your prices? How can I get your wholesale prices?

Our prices are in the currency of US dollars. The current listed prices are already our wholesale prices FOB Guangzhou.

10. What is your guarantee and return policy?

OkayBeads strives to provide the finest quality beads or jewelry products at the lowest wholesale prices. We guarantee every item we sell 100%.

But If you are unsatisfied for any reason, you may return any item within 7 business days after the receipt of your goods for refund or replacement. This guarantee does not apply to custom orders, special order or pieces that have been modified per customer request.

The shipping and handling charges are not-refundable. In addition, Customs duties must be deducted if any Customs duties happen. When you return any item, please send an e-mail to us firstly to indicate your order/item number, the reason for the return, then you get our return address. Once we receive & check the returned package, you should expect your return processed within 48 hours.

You can choose to deliver the goods back by express or other delivery method; And You may want to insure your return. We cannot be responsible for lost or misdirected returns. For more details, please refer to our Return & Guarantee.